CritterAware — Support

Wildlife near you, and what to avoid, from Ankharis Ltd.

Need a hand? Email ankharis.ltd@gmail.com and we will get back to you. Please mention your device and iOS version.

Nearby says “Location is off”

CritterAware needs your location to show the wildlife near you. Open Settings → Privacy & Security → Location Services → CritterAware and choose While Using the App. You can also explore any place from the Search tab (Premium).

What do Dangerous, Take care and Harmless mean?

Dangerous species can seriously hurt you or often need medical treatment. Take care species can bite, sting or swoop, but the harm is usually minor. Harmless species pose no real risk to people. Ratings are generated by AI from the species’ known behaviour; they are general guidance, not medical advice. In an emergency, call your local emergency number.

A species near me looks wrong

Sightings come from iNaturalist and show what people have recorded in your area, which can include rare visitors. Email us the species and place and we will look into it.

I bought Premium but it is not unlocked

Open Settings in the app (the profile button on Nearby) and tap Restore Purchases. If it still does not unlock, check you are signed in to the same Apple Account that made the purchase, then email us.

How do I cancel my subscription?

In the app, open Settings and tap Manage subscription, or go to iPhone Settings → [your name] → Subscriptions.

Where are My Critters and my travel reports stored?

Only on your device. They are removed if you delete the app. To remove a species, open it from My Critters and tap the trash button.

Privacy

See the CritterAware privacy policy.